Salesforce Service Cloud Voice
The #1 AI CRM for service.
Overview
Salesforce Service Cloud Voice brings together voice, digital channels, and CRM data into one unified platform. It provides agents with a complete view of the customer, enabling them to deliver personalized and efficient service. With features like real-time transcription, AI-powered recommendations, and integrated reporting, Service Cloud Voice helps businesses transform their contact center operations.
✨ Key Features
- Native Voice Integration in Service Cloud
- Real-time Call Transcription
- AI-powered Agent Recommendations (Einstein)
- Omnichannel Routing
- Unified Reporting and Analytics
🎯 Key Differentiators
- Native integration with the Salesforce platform.
- Leverages Salesforce Einstein AI for advanced capabilities.
Unique Value: Provides a natively integrated voice solution within Salesforce Service Cloud, empowering agents with a unified view of the customer and AI-powered insights.
🎯 Use Cases (4)
✅ Best For
- Providing a unified agent experience for a telecom company using Salesforce as their CRM.
- Improving first call resolution with AI-powered recommendations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that do not use Salesforce.
🏆 Alternatives
Offers a much deeper and more seamless integration with Salesforce than any other contact center provider.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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