RingCentral Contact Center
Powering human connections.
Overview
RingCentral Contact Center is a powerful, omnichannel cloud contact center solution that helps businesses improve customer interactions and agent performance. It offers a range of features, including inbound and outbound voice, digital channels, workforce optimization, and analytics. As part of the broader RingCentral ecosystem, it seamlessly integrates with their UCaaS offering for a complete communications solution.
✨ Key Features
- Omnichannel Routing (Voice, Chat, Email, Social)
- Inbound and Outbound Campaign Management
- Workforce Optimization (WFO)
- Performance Analytics and Reporting
- Integrations with popular CRMs
🎯 Key Differentiators
- Deep integration with RingCentral's UCaaS platform.
- High reliability and uptime.
Unique Value: Offers a seamlessly integrated unified communications and contact center solution for a holistic approach to business communications.
🎯 Use Cases (4)
✅ Best For
- Providing a unified communications and contact center solution for telecom companies.
- Improving agent productivity through seamless integration with CRM.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not looking for a tightly integrated UCaaS and CCaaS solution.
🏆 Alternatives
Provides a more tightly integrated UCaaS and CCaaS experience than many competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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