8x8 Contact Center
The world's first eXperience Communications Platform.
Overview
8x8 Contact Center is a comprehensive cloud-based solution that enables businesses to deliver exceptional customer experiences. It provides omnichannel routing, workforce management, analytics, and integrations with leading CRM systems. As part of the 8x8 XCaaS (eXperience Communications as a Service) platform, it offers a single solution for both employee and customer engagement.
✨ Key Features
- Omnichannel Routing
- Intelligent IVR
- Workforce Management
- Speech and Text Analytics
- CRM Integrations
🎯 Key Differentiators
- Single platform for UCaaS, CCaaS, and CPaaS.
- Global reach and reliability.
Unique Value: Provides a single, integrated platform for all employee and customer communications, simplifying management and reducing costs.
🎯 Use Cases (4)
✅ Best For
- Streamlining customer communications for telecom service providers.
- Improving agent performance with analytics and quality management.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that do not require a unified communications platform.
🏆 Alternatives
Offers a more comprehensive and unified communications solution than many standalone contact center providers.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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