Thematic
AI-Powered Feedback Analytics
Overview
Thematic is an AI-powered platform that analyzes customer feedback from various sources like surveys, reviews, and support chats. It automatically identifies themes and sentiment in the data, helping businesses understand what their customers are saying and why. The platform is designed for insights, research, and CX teams to turn large volumes of feedback into specific, actionable insights to improve customer experience, products, and services.
✨ Key Features
- AI-driven thematic analysis
- Sentiment analysis
- Trend analysis
- NPS and CSAT analysis
- Qualitative data visualization
- Automated theme discovery
- Feedback summarization
🎯 Key Differentiators
- Proprietary AI for thematic analysis
- Focus on ease of use for non-analysts
- Ability to merge and refine themes
Unique Value: Thematic makes it easy for anyone to find actionable insights in customer feedback, without needing a data science background.
🎯 Use Cases (5)
✅ Best For
- Improving NPS scores by addressing key themes
- Reducing customer churn by identifying pain points
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Real-time social media monitoring
- Quantitative data analysis without a qualitative component
🏆 Alternatives
Compared to manual analysis, Thematic is significantly faster and more scalable. Compared to other AI tools, it offers more control over the analysis and theme refinement.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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