SentiSum
AI-Powered VoC & Feedback Analysis Platform to Boost Retention
Overview
SentiSum is an AI-native Voice of Customer (VoC) platform that unifies feedback from support tickets, surveys, calls, reviews, and social media. It uses natural language processing to analyze unstructured data, identify root causes of customer issues, and provide real-time, actionable insights to improve customer experience and retention.
✨ Key Features
- Omnichannel feedback analysis
- AI-powered sentiment and topic analysis
- Root cause analysis
- Real-time dashboards and alerts
- Customer journey mapping
- Churn prediction
🎯 Key Differentiators
- Focus on analyzing customer support conversations
- Proprietary NLP models for root cause analysis
- Ease of use and fast time to value
Unique Value: SentiSum provides deep insights from customer support conversations to help companies proactively improve their customer experience and reduce support costs.
🎯 Use Cases (4)
✅ Best For
- Reducing customer support costs
- Improving customer retention and loyalty
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Primarily quantitative data analysis
- Social media marketing and publishing
🏆 Alternatives
Compared to generic text analytics tools, SentiSum is specifically designed for the customer support domain, providing more relevant and actionable insights.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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