SolarWinds MSP Manager
Your ticket to managed services.
Overview
SolarWinds MSP Manager is a cloud-based IT service management platform designed to help MSPs run a more efficient and profitable business. It includes features for ticketing, time tracking, billing, and customer management. MSP Manager is designed to be a lightweight and easy-to-use solution that can be quickly implemented by MSPs of all sizes.
✨ Key Features
- Ticketing and Help Desk
- Time Tracking and Billing
- Customer and Asset Management
- Mobile Apps
- Customer Portal
- Reporting and Dashboards
🎯 Key Differentiators
- Lightweight and easy to use
- Integration with SolarWinds RMM and N-central
- Affordable pricing
Unique Value: SolarWinds MSP Manager provides a simple, affordable, and easy-to-use service management solution that helps MSPs streamline their ticketing and billing, and improve customer service.
🎯 Use Cases (2)
✅ Best For
- Streamlining ticketing and billing for MSPs
- Improving technician efficiency with mobile access
- Providing a branded customer portal for service requests
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs that require a full-featured PSA with project management and advanced CRM
🏆 Alternatives
For MSPs that find full PSA platforms to be too complex or expensive, MSP Manager offers a more focused and accessible solution for managing their service desk.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (NA tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: NA
📊 Market Info
Customers: NA
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