Microsoft Dynamics 365 for Government
Create a more connected government.
Overview
Microsoft Dynamics 365 for Government offers a set of CRM and ERP applications tailored for public sector needs. It provides tools for case management, citizen engagement, and financial operations, all hosted within a compliant cloud environment designed for U.S. government agencies.
✨ Key Features
- Case and Service Request Management
- Unified Citizen Data
- Process Automation
- Financial and Compliance Management
- Integration with Microsoft 365 and Power Platform
🎯 Key Differentiators
- Native integration with Microsoft 365, Azure, and Power Platform
- Strong capabilities in both CRM and ERP
- Familiar user interface for organizations using Microsoft products
Unique Value: Offers a unified platform for both citizen-facing services and internal government operations, deeply integrated with the productivity tools agencies use every day.
🎯 Use Cases (4)
✅ Best For
- Managing complex case workflows within government agencies.
- Integrating citizen service data with back-office operations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations not already invested in the Microsoft ecosystem.
🏆 Alternatives
Provides a more seamless experience for users of Microsoft 365 and Power BI compared to other CRMs.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Professional Direct tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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