Gainsight
AI that Acts, Not Distracts. Spot risk, surface upsells, and scale personalization—without the fluff.
Overview
Gainsight is a leading customer success and product experience platform. It helps businesses to retain and grow customers by providing a 360-degree view of customer health, engagement, and sentiment. With Gainsight, companies can proactively identify at-risk customers, automate personalized outreach, and drive product adoption. The platform also offers robust analytics and reporting capabilities to measure the impact of customer success initiatives.
✨ Key Features
- Customer Health Scoring
- Automated Workflows (Playbooks)
- Customer Journey Orchestration
- In-app Engagements
- Surveys (NPS, CSAT)
- Analytics and Reporting
- Product Experience Analytics
- AI-powered Insights
🎯 Key Differentiators
- Comprehensive and mature platform
- Strong focus on product experience analytics
- Large customer community and extensive resources
Unique Value: A unified platform for customer success and product experience, enabling businesses to drive retention and growth across the entire customer lifecycle.
🎯 Use Cases (5)
✅ Best For
- Proactive churn reduction through health scoring and automated interventions.
- Increasing net revenue retention (NRR) by identifying upsell opportunities.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small businesses with a limited number of customers.
- Companies without a dedicated customer success function.
🏆 Alternatives
Offers a more comprehensive feature set, including deep product analytics, compared to some competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier Success Plan tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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