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🔧 CivicPlus (SeeClickFix)

CivicPlus (SeeClickFix)

311 CRM Software for Local Government

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Overview

SeeClickFix, part of the CivicPlus platform, is a 311 and citizen request management solution. It provides residents with a mobile app and web portal to report issues like potholes, graffiti, or broken streetlights. The system automatically routes requests to the correct government department, manages workflows, and allows for two-way communication between staff and residents, providing transparency into the resolution process.

✨ Key Features

  • Mobile app for citizen reporting (iOS and Android)
  • Web-based portal for issue reporting
  • Customizable request categories and workflows
  • GIS/mapping of reported issues
  • Internal dashboards for staff
  • Two-way communication with residents

🎯 Key Differentiators

  • User-friendly mobile app for residents
  • Strong focus on transparency and public visibility of issues
  • Integration with the broader CivicPlus platform of government technology

Unique Value: Empowers residents to be the 'eyes and ears' of the city, improving service delivery and fostering a sense of community ownership.

🎯 Use Cases (5)

Public works issue reporting (potholes, streetlights) Code enforcement complaints Parks and recreation maintenance requests General citizen inquiries and service requests 311 call center management

✅ Best For

  • Used by hundreds of municipalities to manage millions of citizen requests.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Emergency (911) reporting
  • Broad policy discussions or community ideation

🏆 Alternatives

Rock Solid (Granicus) Accela Citizen Request Cityworks Salesforce Government Cloud

Often considered more user-friendly for citizens compared to more complex, staff-focused asset management systems.

💻 Platforms

Web iOS Android API

🔌 Integrations

Asset Management Systems (e.g., Cartegraph, Cityworks) Permitting Systems Social Media API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (All plans tier)

🔒 Compliance & Security

✓ SOC 2 ✓ GDPR ✓ SSO ✓ SOC 2 Type II

💰 Pricing

Contact for pricing
Visit CivicPlus (SeeClickFix) Website →

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